Being selected to the PROs Elite 100 recognizes Hagan as one of the 100 Best Office Products Servicing dealers in the United States.
PROS Elite Group, Inc. selected Hagan because of our demonstrated service excellence. This certification was achieved by successfully completing training in Elite Practices, demonstrating the ability to achieve PROs Elite Service metrics, and willingness to have our ongoing results audited to ensure consistent achievement of these metrics.
This certification ensures our customer’s consistency of service excellence and that performance of their equipment is at or above industry reliability standards with uptime in excess of 95%.
A locally owned dealer with local dispatch, local spare parts, local warehousing – this combined with our service expertise and support tools, make Hagan superior to the Big Box mega dealerships.
Toshiba recognized Hagan Business Machines for demonstrating market leadership and creating exceptional Toshiba customer awareness in addition to outstanding service, support, and achievement.
Hagan Business Machines is honored to be the first recipient of this award in the nation. This program is designed to single out exceptional Toshiba authorized dealers who demonstrate innovation, outstanding service, support, and market leadership. Toshiba looked for innovation in three categories: customer service, marketing, and market achievement and Hagan excelled in all three.
The Toshiba ProMasters service award signifies our dedication to ensuring your satisfaction with not only our products but with our staff as well. Hagan Business Machines has earned this honor for the 11th year in a row and we look forward to giving you excellent service for 11 more years.
This award recognizes technical support as well as customer service excellence. Toshiba holds its dealers to rigorous standards and only dealers that can surpass these requirements and continually demonstrate an unyielding commitment towards providing exceptional customer service and knowledge of Toshiba products are eligible for this award.
This award celebrates the top 100 independent resellers of office equipment, furniture, and supplies in the United States. We have been recognized for superior sales and marketing programs, our dedication to customer service, and extensive community involvement. This award symbolizes our ability to provide you with unique and innovative solutions.
In 2007, Hagan Business Machines was awarded the Dealer of the Year award by the Business Technology Association (BTA). This award symbolizes our place as a market leader. We strive, to always provide you with superior service and innovative programs for all your business needs. This award solidifies Hagan Business Machines as the one to turn to for strategic services and industry-leading products.
The community is very important to us. You have given us so much success and we want to return the favor. Hagan Business Machines aims to make a lasting impact on the community through contributions, in-kind support, and volunteer resources.
On a reoccurring basis Hagan Business Machines is proud to be involved with or sponsor the following organizations:
“We always like to give credit where credit is due! There is a lot of behind-the-scenes action that takes place when working on a project and it takes companies working together in order to get the job done quickly and efficiently.
Today, we would like to give a HUGE shout-out to Hagan Business Machines. They have been one of our customers and vendors for almost 10 years.
From printing our blueprints to service calls to providing us with top-of-line office equipment, they are the best of the best!! We would not be able to work as proficiently as we do, without their outstanding service! They have our prints done for us within minutes of sending it to them via email, their customer service and online/tech support is top-notch and they have some pretty amazing people that work there! Such a friendly staff who are always willing to help out with any need we may have!
We just want to say thank you for servicing us Hagan’s! You are simply awesome!!”
“I love the ReRite scanning conversion feature. Networked to everyone’s computer, it saves our office so much time.”
“I am very pleased with the full-color brochures that I am able to print, fold and staple using the e-Studio unit. I am now able to customize each piece as needed. My clients and prospects appreciate this extra attention that they have been given. Should a problem develop, we are confident in the staff of Hagan and know that a trained service technician will be taking care of the problem as soon as possible. I look at our relationship with Hagan as being a win-win-win relationship with the winners being our clients, our staff, and of course Hagan.”
“Charter Plastics purchased a copier/fax machine from Hagan and could not be more pleased with it. We do our catalogues in-house and the quality and color is remarkable. Hagan Business Machines has a qualified friendly staff that cannot be beat. I can honestly say I have never had such great service. It is a real pleasure doing business with them.”
“With the copy machine I use now, I can do so much that it actually inspires me to do more work for my job and to do it better than I thought I could. The people on the phone are awesome too. They answer my questions and if they can not explain something over the phone they quickly come out to help. I recommend Hagan because they are professionals at what they do.”
“The YWCA of Oil City has been a customer with Hagan Business Machines for well over 10 years. As far back as I am able to track our copiers have been purchased through Hagan. Over the years we have upgraded copiers and have always received excellent service both on the purchasing end and with maintenance. We have encountered very few problems with any of our copiers (short of general care). Anytime we contact Hagan for service work a technician is sent promptly. We depend on our copier for all of our printing needs, so the prompt and reliable service that Hagan provides is more than appreciated. Our copiers, maintenance agreements, service work, and supplies are always fairly priced. This is an important aspect to all businesses and particularly for those of us that are non-profit. Most importantly we have always received professional and friendly service from everyone at Hagan Business Machines. Whether we are calling for supplies, asking questions, requesting service, or providing a copy count we have been treated with exceptional care. I would highly recommend Hagan Business Machines to anyone needing this type of service.”
“We have been using the Hagan Business Machines Managed Printer Program for a few years. What a great service at no added cost! We simply purchase our printer cartridges from them (for less than we were paying before), and they service our printers. We simply pay for any parts, if necessary. The service they provide is always superior. The technicians are able to clean, repair, and service machines with a very quick response time. I would highly recommend Hagan Business Machines as a business partner to any business.”
“For Faith Builders the big issue has been freeing up the IT staff from wasting time on printer problems. The Hagan PrintSmart Print Management Program has helped us reach that goal. The Hagan service has been a great benefit as well. Faith Builders would definitely recommend Hagan PrintSmart Print Management Program as a way to save the IT department time and your business money.”
“Hi, there! Wanted to pass along information of how great the Hagan tech guy (John) was on the day I came in over break. First of all, there was no office staff here and I was a bit unsure if I should call the issue in, but I knew not having a working machine on the day after break would be a terrible thing, so I gave it a shot. He called back with 30 mins. and was just great…even comical. Asked how long I would be there and came out as soon as he could. Issue resolved before I needed to leave! Thought he deserved a shout-out.”